Refund Policy
Last Updated: Aug 15, 2025
At Uplink Works LLC, we stand behind the quality and performance of our Software-as-a-Service (SaaS) and IT solutions. Your satisfaction is important to us, and we strive to provide services that meet your expectations. This Refund Policy outlines the circumstances under which refunds are offered.
1. 30-Day Money-Back Guarantee
- We offer a 30-day money-back guarantee for all new subscriptions to our SaaS platforms or service packages.
- If you're not satisfied for any reason within the first 30 calendar days of your initial purchase, you may request a full refund—no questions asked.
- To qualify:
- The request must be submitted within 30 days of the original transaction.
- You must contact us via email at contact@uplinkworks.com or by phone at +1 (302) 907-8669.
- The refund request must include your order ID, account email, and a brief description of the reason (optional).
2. Non-Refundable Items and Services
- Setup or onboarding fees (unless stated otherwise in writing)
- Custom development, integrations, or consulting services that have been delivered
- Domain registrations, third-party licenses, or services provided by external vendors
- Renewals of monthly or annual subscriptions unless cancelled within 48 hours of renewal
- Service interruptions or downtime caused by third-party providers or user misconfiguration
3. Subscription Cancellation
You can cancel your subscription at any time via your account dashboard or by contacting our support team. Cancellation will prevent future billing but does not entitle you to a refund for the current billing period, unless covered by the 30-day money-back guarantee.
4. Refund Processing
- Approved refunds will be credited to the original payment method.
- Processed within 7–10 business days after approval.
- Confirmed via email once complete.
- Delays may occur depending on your bank or payment processor.
5. Disputes and Chargebacks
Before initiating a chargeback with your bank or credit card issuer, please contact our support team so we can attempt to resolve the issue. Unjustified chargebacks may result in:
- Account suspension or termination
- Loss of service access or data
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with the updated effective date. Your continued use of our services after a change constitutes acceptance of the updated policy.
7. Contact Information
Uplink Works LLC
📧 Email: support@uplinkworks.com
📞 Phone: 1-844-216-5410
🌐 Website: https://uplinkworks.com
